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Software issue preventing documents from being visible
Information about a software issue that prevented documents from being visible to patients.
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
Published: Mar 12, 2024
CONTACT DETAILS
Marden Medical Centre
Church Green
Marden
Tonbridge
Kent
TN12 9HP
Telephone: 01622 831257
